How can we help?

Email support@qurarte.com and a person will reply, usually within one business day.

What to include

• Your workspace's web address (for example yourname.qurarte.com) and the email you sign in with.
• What you were doing, what you expected and what happened. A screenshot helps.
• Never send your passphrase or recovery phrase. We will never ask for them.

Common questions

I forgot my passphrase

Use Forgot your passphrase? on the sign-in page and enter your 24-word recovery phrase to set a new one. Because your data is end-to-end encrypted, we can't reset it for you.

Connecting Claude or ChatGPT

See Connect qurarte to Claude or ChatGPT. A workspace owner or admin can revoke a connection at any time in Settings › Assistants.

Exporting or deleting my data

Export your catalogue from qurarte at any time. To close your account or a workspace, email us from the address you sign in with.

Reporting a security issue

Email support@qurarte.com with "Security" in the subject. Please don't share details publicly until we've had a chance to fix it.